At TECH STORE, safeguarding your personal information is our top priority. This Privacy Policy explains how we collect, use, store, and protect your data. By accessing or using our website (https://www.techstore.net.pk/), you agree to the practices outlined here. For any questions or concerns, please contact us at support@techstore.net.pk.
1. Scope of This Privacy Policy
This Privacy Policy applies to all users of our website, including those who browse, register, place orders, or engage with our services. “You” refers to anyone interacting with our platform, submitting personal data, or using our services.
2. Information We Collect
To deliver our services, we may collect the following types of information:
Personal Information: Name, email address, phone number, gender, address, and title.
Account Information: Username, password, and account preferences.
Order Information: Delivery and billing addresses, order details, and payment information (e.g., bank account or card details).
Technical Information: IP address, browser type, operating system, and cookies for analytics, fraud prevention, and enhancing user experience.
Voluntary Information: Feedback, comments, survey responses, and suggestions you may submit.
Important Note: We do not store or retain credit/debit card details. All payments are securely processed through authorized third-party providers.
3. How We Use Your Information
Your information is used to:
Process Orders: Manage and fulfill orders, payments, and deliveries.
Customer Support: Address inquiries, complaints, and claims.
Communication: Provide updates on orders, deliveries, and essential notifications.
Marketing (with Consent): Share promotional offers, newsletters, and product updates.
Fraud Prevention: Detect and prevent unauthorized or fraudulent activities.
Legal Compliance: Fulfill legal obligations and respond to regulatory requests.
Opt-Out Option: You can unsubscribe from marketing communications at any time by following the instructions in our emails or contacting support@techstore.net.pk.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. Your information may be shared only in these scenarios:
Service Providers: Details such as name, address, and phone number may be shared with logistics and courier services for order delivery.
Payment Processing: Payments are processed securely by trusted third-party payment gateways.
Legal Obligations: Information may be disclosed to comply with laws or lawful requests by authorities.
Corporate Transactions: In case of a merger, acquisition, or sale, your information may be transferred to the new entity.
5. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, such as:
Processing orders and providing after-sale support.
Complying with legal and record-keeping obligations.
Preventing fraud and resolving disputes.
Once no longer required, your data will be securely deleted or anonymized.
6. Data Security
We implement advanced security measures to protect your personal data from unauthorized access or misuse, including:
Encryption: Sensitive data is secured using Secure Sockets Layer (SSL) encryption.
Secure Storage: Personal information is stored on servers with robust firewalls and security protocols.
Access Control: Only authorized personnel and trusted third parties can access your information under strict confidentiality agreements.
User Responsibility: To enhance security, we encourage you to use strong passwords and safeguard your login credentials. TECH STORE is not liable for unauthorized access due to user negligence.
7. Cookies & Tracking Technologies
Cookies are used to:
Enhance User Experience: Allow seamless login, save preferences, and recommend products.
Analyze Website Performance: Track usage and improve functionality.
Fraud Prevention: Identify and prevent suspicious activities.
Cookie Management: You can disable cookies via browser settings, but this may limit certain website features, including order placement and login functionality.
8. Your Rights
You have the right to:
Access Your Data: View saved preferences and personal information in your TECH STORE account.
Update Information: Correct or update your account details.
Request Deletion: Request the deletion of your personal data, subject to legal and operational obligations.
Data Portability: Request a copy of your personal data in a readable format.
To exercise your rights, contact us at support@techstore.net.pk. We aim to respond within 30 days.
9. Children’s Privacy
Our website is intended for individuals aged 18 and above. We do not knowingly collect or store information from children under 18. If you believe we have collected data from a minor, please contact us immediately at support@techstore.net.pk, and we will take prompt action.
10. Fraud Prevention & Security
We collaborate with trusted payment gateways and use advanced fraud detection systems to secure your transactions.
Important: Never share sensitive payment details via email or phone. TECH STORE will never request such information through unsecured channels.
11. Links to Third-Party Websites
Our website may contain links to third-party websites for reference purposes. These sites have their own privacy policies and terms. TECH STORE is not responsible for the content, accuracy, or practices of these websites. Accessing them is at your own risk.
12. Shipping Policy
We deliver products across Pakistan using reputable couriers like Leopards Courier. Orders are typically delivered within 3-5 working days. In case of delays due to unforeseen circumstances, we request your patience and cooperation.
13. Changes to This Privacy Policy
TECH STORE reserves the right to update this Privacy Policy at any time. Significant changes will be communicated to users, and the revised policy will be published on this page with an updated effective date.
14. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us at: Email: support@techstore.net.pk
We value your feedback, suggestions, and comments, as they help us enhance our services and protect your privacy.
By using TECH STORE’s website, you acknowledge and agree to the terms of this Privacy Policy. Continued use of our services signifies your acceptance of any updates.
